Return Policy

We understand that circumstances may change, and your satisfaction is important to us. If you wish to return a product purchased from Telescope Mapping, please review our return policy below:

Eligibility:

• Returns are accepted for products within 30 days of the original purchase date.
• The product must be in its original, undamaged condition, with all included components, accessories, and packaging.

Return Process:

1. Contact our customer service team at (866) 505-8666 or email us at returns@telescopemapping.com to initiate the return process. Please provide your order number and reason for the return.
2. Once your return request is approved, you will receive instructions on how to proceed.

Return Shipping:

• The cost of return shipping is the responsibility of the customer.
• We recommend using a trackable shipping method to ensure that the returned item reaches us.

Refund Process:

• Once we receive the returned product and confirm its undamaged condition, we will initiate the refund process.
• Refunds will be processed using the original payment method.
• Please allow a reasonable processing time for the refund to appear in your account.

Exclusions:

The following items are not eligible for return:

• Items returned after the 30-day window.
• Items that show signs of damage or use.
• Items with missing components, accessories, or packaging.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.

Contact Information:

Phone: (866) 505-8666

Email: returns@telescopemapping.com

Our goal is to ensure your satisfaction with our products and services. If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer service team. We appreciate your understanding and cooperation.

Thank you for choosing Telescope Mapping.